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Privacy Statement
Customer Identifiable Information
Online privacy concerns focus on the protection of "customer identifiable"
information which an individual or other customer reasonably expects to be kept private.
As the term suggests, "customer identifiable" information is information which
can be associated with a specific individual or entity, including, for example, a
customer's name, address, or telephone number, e-mail address, and information about
online activities that are directly linked to them.
It is common practice and often a necessity for companies, governments, or other
organizations to collect customer identifiable information in order to conduct business
and offer services. For example, an Internet Service provider may collect customer
identifiable information, such as name, address, telephone number, and a variety of other
information in the course of billing and providing Internet service to a customer.
Some activities on the Internet follow very familiar patterns. Consumers signing up for an
Internet access service, for example, are usually asked to provide name, address,
telephone number and credit card and other information that is typical when the consumer
orders a product or service. Similarly, business web sites may ask visitors to supply
information about themselves, particularly when information, services or merchandise are
requested, but often simply to be able to better target the company's services to the
customer's interests and requirements.
Simply Connect protects online customer identifiable information as
follows:
Disclosure: Simply Connect will not sell, trade, or disclose to third parties any customer
identifiable information derived from the registration for or use of Simply Connect
online service -- including customer names and addresses -- without the consent of the
customer (except as required by subpoena, search warrant, or other legal process or in the
case of imminent physical harm to the customer or others). When Simply Connect uses other
agents, contractors or companies to perform services on its behalf, Simply Connect
will do it's best to ensure that the company protects your customer identifiable
information consistent with this Policy.
Collection and Use: Simply Connect will collect and use customer identifiable information
for billing purposes, to provide and change service, or to anticipate and resolve problems
with your service. Simply Connect will not disclose your customer identifiable information
to third parties who want to market products to you.
Customer Choice: A customer may choose not to receive direct marketing communications from
Simply Connect in connection with Simply Connect online services. Upon such choice, Simply
Connect (a) will not contact that customer directly with marketing messages about Simply
Connect online services, and (b) will not use customer identifiable information obtained
from that customer's registration for or use of an online service to contact that customer
with marketing messages about any Simply Connect products or services. A customer may
choose not to receive such messages by e-mail, by mail, or by telephone.
Collection of Usage Data: Simply Connect servers automatically gather information about
which sites customers visit on the Internet and which pages are visited within an Simply
Connect Web Site. The company does not use that information except in the aggregate.
Security: Simply Connect has implemented technology and security features and strict
policy guidelines to safeguard the privacy of your customer identifiable information from
unauthorized access or improper use, and we will continue to enhance our security
procedures as new technology becomes available.
E-mail Contents: The company will not read or disclose to third parties private e-mail
communications that are transmitted using Simply Connect services except as required to
operate the service or as otherwise authorized by law.
Improper Conduct: Simply Connect may also use customer identifiable information to
investigate and help prevent potentially unlawful activity or activity that threatens the
network or otherwise violates the customer agreement for that service.
Account Information: Simply Connect honors requests from customers for account
information, for example, name, address, or billing information, and will correct any such
information which may be inaccurate. Customers may verify that appropriate corrections
have been made.
Additional Privacy Protections for Children Using the Internet
Simply Connect joins the industry in recognizing that children, including young teens, may
not be able to make informed choices about personal information requested online.
Accordingly, Simply Connect does not target children or teenagers (younger than eighteen
years of age) for collection of information online. Simply Connect does not solicit or
collect customer identifiable information targeted at children and teenagers under
eighteen and does not knowingly allow anyone else to do so on an Simply Connect Web Site.
In addition, the editorial content of Simply Connect Web Sites designed for children will
not knowingly promote or link to any third party web site that collects customer
identifiable information unless that web site publishes a privacy policy that is easily
accessible.
In addition, on all of its online services and Simply Connect Web Sites, Simply Connect
will encourage children to seek the consent of their parents before providing any
information about themselves or their households to anyone on the Internet.
Finally, Simply Connect encourages parents to take an active role to protect the privacy
and security of their children and to prevent the inappropriate use of information about
their children. Simply Connect supports the development of technologies that help parents
to control the collection and use of personal information from children who use online
services in their households. Please reference our Internet
Safety page for further information.
Customer Concerns: If you are a consumer with concerns about the Simply Connect
online privacy policy or its implementation you may contact us at support@simcon.net . Thank you.
This site last
updated Tuesday, December 27, 2005
Copyright © 1999 Simply Connect
Chardon Office: 10878 Chardon Rd. Chardon, OH 44024 • 440-285-5433
Middlefield Office: 15864 Nauvoo Rd. Middlefield, OH 44062 •
440-632-6320
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